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How long does my order take to ship?
All orders will ship in 1-2 business days from Austin, Texas. If a preorder item is ordered, all other in-stock items will ship first.
I don’t live in the U.S. Do you ship internationally?
Yes! We ship internationally because our bee’s are found all over the world! International buyers are responsible for all shipping costs as well as customs and duties fees. We ask that if you’re an international bee you make sure that your address and contact information is correct.
What is your shipping policy?
All non-expedited domestic U.S. shipping is free! Expedited shipping and/or international shipping is available but shipping rates apply to the customer.
What if I want to return something?
We don’t accept returns at this time, but maybe not for the reason you think! Since we donate all of our profits to charity, the total of goods you purchased goes to charity. We advise giving the item you wish to return a friend and contacting us at email@example.com for the item you dream of having. We'll take care of you!
Why am I being charged sales tax?
You probably live in Texas or California (great states we gotta say). Sales tax will be charged for the states of Texas and California.
What forms of payment do you take?
We accept all major credit cards as well as Paypal.
I can’t wait for my order! Where can I find the tracking number for the shipment?
We feel you. In your shipping confirmation email there is a “Track Your Order” link. That should give you all the information you need.
Oh no! I need to cancel my order. How?
We process our orders pretty fast and once an order ships we’re unable to cancel. If you need to cancel an order, send us an email at firstname.lastname@example.org and we’ll do our best to catch your order before it leaves the hive!
Can I purchase a gift card?
Of course. You can find purchase a gift card here.
Can I check the status of my order?
Absolutely. Check your email from us with the status of your order. Let us know if you have any questions!
Are your items made in the US?
All of our brands we love are sourced and most are made in the U.S.
Not at this moment, but sit tight! We’re working on it.
Is my privacy and personal information secure?
Yes, and yes. Here’s how it breaks down:
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 - CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at: The Bumble Bee-tique 1209 Orange Street Wilmington Delaware US 19801
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at The Bumble Bee-tique [Re: Privacy Compliance Officer] 1209 Orange Street Wilmington Delaware US 19801 ----