All orders will ship in 1-2 business days from Austin, Texas. If a preorder item is ordered, all other in-stock items will ship first.
I don’t live in the U.S. Do you ship internationally?
Yes! We ship internationally because our bee’s are found all over the world! International buyers are responsible for all shipping costs as well as customs and duties fees. We ask that if you’re an international bee you make sure that your address and contact information is correct.
What is your shipping policy?
All non-expedited domestic U.S. shipping is free! Expedited shipping and/or international shipping is available but shipping rates apply to the customer.
What if I want to return something?
We don’t accept returns at this time, but maybe not for the reason you think! Since we donate all of our profits to charity, the total of goods you purchased goes to charity. We advise giving the item you wish to return a friend and contacting us at email@example.com for the item you dream of having. We'll take care of you!
Why am I being charged sales tax?
You probably live in Texas or California (great states we gotta say). Sales tax will be charged for the states of Texas and California.
What forms of payment do you take?
We accept all major credit cards as well as Paypal.
I can’t wait for my order! Where can I find the tracking number for the shipment?
We feel you. In your shipping confirmation email there is a “Track Your Order” link. That should give you all the information you need.
Oh no! I need to cancel my order. How?
We process our orders pretty fast and once an order ships we’re unable to cancel. If you need to cancel an order, send us an email at firstname.lastname@example.org and we’ll do our best to catch your order before it leaves the hive!
Can I purchase a gift card?
Of course. You can find purchase a gift card here.
Can I check the status of my order?
Absolutely. Check your email from us with the status of your order. Let us know if you have any questions!
Are your items made in the US?
All of our brands we love are sourced and most are made in the U.S.
Not at this moment, but sit tight! We’re working on it.
Is my privacy and personal information secure?
Yes, and yes. Here’s how it breaks down:
When you visit our site, we collect information from you in order to contact you, fulfill your orders and conduct research to improve our site and services. We may also use the information you provide to follow up with you or contact you about offers or products you may find interesting. This means emails and such.
We collect two types of information from visitors of our website: personally identifiable information and non-personally identifiable information.
Personally identifiable information includes contact information (name, email address, shipping address, etc.) and financial information (credit card number, expiration date, etc.). We use this information to fulfill your orders, for billing purposes and to contact you in the event we are having trouble completing your order. In any event, we reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you and send you marketing materials for our own products and services. We will not share your information with outside parties who wish to market other products and services to you.
Non-personally identifiable information includes tracking technology like cookies or pixel tags, which let us track the actions of visitors on our website. They tell us things like the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. This information helps us improve our website and the products, services, applications, content and features that we provide through our website. We do not use non-personally identifiable information in any way to create or maintain a personal profile of you or collect personally identifiable information from you.